Changed your mind or not your size?
No problem, you can return your item to us within 14 working days of receiving it. We’ll issue you a full refund for the amount you originally paid for the goods but you will be responsible for all postage costs.
*This does not apply to bespoke or made to order items.
Not what you ordered or missing an item?
Please contact us as soon as possible and we will have the correct item out to you as soon as possible.
Damaged or Faulty?
If your product arrives damaged or faulty, or develops a fault within 30 days of receiving it, please let us know as soon as possible. We will repair, replace or if you prefer, issue a refund. The cost of returning the item will be covered by us, providing we agree to the method of return beforehand.
What you need to do
Email us at firstname.lastname@example.org as soon as possible, and we will advise you from there. For the quickest resolution, please include your order reference number and the reason for returning the item, in this email.
When you return the item, please include the original order reference and your contact details.
There are a few other pieces of information to be aware of:
What is the returns address?
Please send all returns to:
50 Station Road
Barton under Needwood
Burton on Trent
Please remember to include your contact details and original order reference to enable us to process your return as quickly as possible.